Résumé

Director of Information Technology

November 2021 - Present

Technology subject matter expert for Arlington Development, Arlington Holdings, Arlington Properties, Arlington Construction Services, & Professional Building Services
Spearheaded comprehensive technology infrastructure upgrades, including a cutting-edge VoIP system, wireless access points, switches, fiber internet, and firewalls.
Elevated cyber awareness through a robust training program via KnowBe4, complemented by the seamless implementation of Multifactor Authentication.
Pioneered the deployment and management of iPad devices with an advanced mobile device management solution.
Introduced a meticulous asset management system for precise technology inventory tracking.
Acted as the primary liaison for managed service providers and other critical technology vendors.
Orchestrated a seamless migration project, consolidating both companies into a unified Active Directory /Azure AD environment.
Established a comprehensive repository of IT systems documentation, facilitating knowledge transfer and operational continuity.
Leveraged Power Automate for streamlined business process automation.
Implemented a secure and efficient critical line-of-business application, enhancing both security and operational efficiency.
Served as the foremost subject matter expert on information technology for all organizational stakeholders.

April 2018 - November 2021

Proficiently coached and managed a team of 12 professionals by implementing robust company policies, protocols, and disciplinary procedures.
Revolutionized cybersecurity posture through a multi-faceted approach and strategic alliances with key stakeholders.
Provided expert technical guidance and project management oversight for vital system upgrades within the Human Resources and Payroll departments.
Directed a technical team responsible for administering the organization's IT infrastructure.
Defined and meticulously documented technical support best practices for technologies utilized throughout the district.
Stayed abreast of industry trends, conducting in-depth research to develop innovative solutions and strategic initiatives.
Implemented Microsoft System Center Configuration Manager for seamless OS and application deployment automation.
Drove cost savings through strategic vendor relationships and collaborative problem-solving initiatives.
Instituted cross-training programs to enhance team members' skill sets.
Distinguished leader within statewide technology group, Alabama Leaders in Educational Technology, in domains of student data and cybersecurity.

May 2016 - April 2018

Meticulously maintained and supported databases for a K-12 school district serving 15,000 users.
Conducted ETL operations, consolidating data from various sources, including the student information system, district inventory system, and ERP systems.
Assumed responsibility for state and federal district reporting, ensuring data accuracy and compliance.
Delivered comprehensive business information solutions to drive operational efficiency.
Developed and implemented scripts and processes for data integration and maintenance.
Expertly managed integration for over 80 software products.
Administered Active Directory and Google Suite for Education.

April 2014 - May 2016

Managed information requests, handling public and protected data with the utmost precision and adherence to established procedures.
Supported the student services department with specialized projects, facilitating a successful transition to online student registration and enrollment.
Played a pivotal role in establishing the district's Data Governance policy.
Served as the Windows administrator, overseeing DNS, DHCP, and Active Directory.
Proficiently managed SharePoint 2007 and 2010 on-premise environments.
Spearheaded the migration from on-premise to Office 365.

November 2011 - April 2014

Expertly configured hardware, devices, and software, setting up workstations for employees with precision.
Proactively identified and removed malware, ransomware, and other threats, safeguarding laptops and desktop systems.
Conducted in-depth analysis of network and system issues, identifying and implementing swift troubleshooting resolutions.
Streamlined repair processes and updated procedures to ensure consistency in support actions.

September 2010 - November 2011

Responded promptly to support requests from end-users, providing patient guidance through basic troubleshooting tasks.
Diligently documented all transactions and support interactions, contributing to an ever-expanding knowledge base.
Conducted post-engagement follow-ups to confirm optimal customer satisfaction and resolution.